Return Policy

At REGENRides, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes an item may not be exactly what you expected, and we want to make the return process as straightforward as possible. Please read this policy carefully, as it outlines the conditions under which returns are accepted.

Eligibility for Returns
We gladly accept returns on electric dirt bikes purchased directly from REGENRides, subject to the following conditions:

Unopened and Unused Condition: To be eligible for a return, the electric dirt bike must be in its original, unopened box. The packaging must be completely intact, with all seals unbroken. The product must be in brand new, unused condition. Any attempt to open or tamper with the packaging will void your eligibility for a return.

Time Frame: You must initiate the return process within ten (10) days of the original delivery date. After this period, we cannot accept returns.

Proof of Purchase: All returns must be accompanied by a valid proof of purchase, such as your order confirmation email or a copy of your invoice.

Non-Returnable Items

Please note that the following items are not eligible for return under any circumstances, unless the product has a breakage/malfunction covered by our warranty and with our approval:

Opened electric dirt bike boxes

Used electric dirt bikes or those with any signs of wear and tear, dirt, dust, or cosmetic damage

Electric dirt bikes missing original packaging, accessories, or manuals

Special order items
Return Shipping Costs

The customer is responsible for all return shipping costs. REGENRides does not provide prepaid shipping labels for returns that are not the result of a manufacturing defect or shipping error on our part. We recommend using a trackable shipping method and insuring the return shipment, as we cannot be responsible for items lost or damaged in transit.

Return Process

To initiate a return, please follow these steps:

Contact Us: Within seven (7) days of receiving your order, email our customer support team at edirtbikecontact@gmail.com to request a return authorization. Please include your order number, the reason for the return, and clear photos of the unopened box to verify its condition.

Return Authorization: If your return request is approved, we will issue a Return Authorization (RA) number and provide instructions for shipping the product back to us. Returns sent without a valid RA number will be refused and returned to you at your expense.

Shipping: Ship the product to the address provided in the return instructions. Be sure to include the RA number clearly marked on the outside of the package.

Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the conditions outlined in this policy. If the product is in its original, unopened condition, we will process your refund within 12 business days. The refund will be issued to the original method of payment, minus any applicable restocking fees or deductions.

Restocking Fees and Deductions

Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-bike or multiple e-bikes

Purchased Products that have not yet shipped could be subject to a 5 (5%) processing fee

You will be responsible for paying for shipping both ways and will be subject to a ten percent (10%) restocking fee for accessory and replacement parts

Damaged or Defective Items

If you receive a damaged or defective electric dirt bike, please contact us immediately upon delivery. We will work with you to resolve the issue, which may involve a replacement, repair, or refund, depending on the circumstances and warranty coverage.

Policy Updates

REGENRides reserves the right to modify or update this return policy at any time without prior notice. Please review this policy periodically for any changes.

Contact Information

If you have any questions or concerns about our return policy, please do not hesitate to contact us:

REGENRides LLC


9625 Black Watch ct, Charlotte NC 28277

Edirtbikecontact@gmail.com
Text us at: +1 980-422-4304

By placing an order with REGENRides, you acknowledge that you have read, understood, and agreed to the terms and conditions of this return policy.